We work hard to provide you with vibrant, healthy plants that will thrive. If you place a pre-order, you will get to inspect your plants before paying the balance at the register.
All plant sales are final. Once a pre-order has been picked up and paid for, they become your plants. If there is a concern over quality, the plants must be returned to us within 7 days from purchase. No refund will be given. We will consult with the customer on a case by case basis. A plant credit or exchange may be issued, if it is determined that we are at fault, or we will offer advice to help resolve the concern.
Products & Hard Goods can be returned for a refund, or credit, within 30 days of purchase with a valid receipt. They must be unopened and/or in original packaging. Just bring the product(s) into the store during our regular business hours.