Return Policy

Plant Returns:

All plant sales are final. We work hard to provide you with vibrant, healthy plants that will thrive. Once you have purchased plants from the greenhouse, they become your plants. Due to the perishable nature of live plants, we cannot be held responsible for them once they leave our care.

If there is a concern about quality, the plants must be returned to us within 7 days of purchase. No refund will be given. We will consult with the customer on a case by case basis. A plant credit or exchange may be issued, or we may offer advice to help resolve the concern.

Product Returns:

Products and hard goods can be returned within 30 days of purchase with a valid receipt. They must be unopened and in original packaging. Just bring the product(s) into the store during our regular business hours and we will happily give you a store credit or refund.

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Location
10628 Roberts Road
Frankfort, NY 13340
(315) 737-5635
We Accept
Testimonials
"excellent service"
Bonnie - ILION

"2nd year purchasing my annual plants and herbs from Brick House, well worth the Hour drive as plants are exceptional at a very fair price and no chemicals ever! Owners very helpful and knowledgable, will certainly pass the word to my friends and neighbors."
Candice - NORWICH

"Had an enjoyable time picking raspberries today. The gentlemen who was working the field went out of his way to provide a chair for this senior. Thank you again for going above and beyond. Provided my neice with the location and she will be coming up to pick some. You can bet I will be back."
Sharon - NEW HARTFORD

"I have been buying from Brick House for at least five years. There is NO ONE who sells better quality plants in our area! Or up north!! I always feel that love goes into their plants and that's why they are so spectacular!! Prices are fair and quality superb!!! Mary"
Mary - SAUQUOIT

"Beautiful plants. The selection is endless, the family definitely puts their heart & soul into everything they offer!"
Debi - FRANKFORT

"...Wonderful, Efficient, Friendly, Helpful People, with even better Plants!!! Terrific place to confidently pre-order spring veggies & herbs. ALWAYS a welcome destination. Look forward to the visit ...love, Love, LOVE these Folks!!"
John - WATERVILLE

"This is where I buy all my plants for my garden! Great prices and I have always been happy with the product! Now as I have been starting my own business using fresh produce from my garden it is even more important that I get an outstanding product at a decent price!"
Maureen - SYRACUSE

"Awesome Vegetables and Flowers!!!!"
Elizabeth -

"They are a WONDERFUL family....VERY friendly and knowledgeable! Excellent business!"
Michael - SAUQUOIT

"When you come to visit, a side trip to this nearby paradise is a must!!! The plants are fabulous, but the real attraction for me (and Betsy) are the beautiful children. And --o yes -- I almost forgot to mention the chickens..."
Eva - CLAYVILLE

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